Core Grammar

Frequently Asked Questions

Purchasing and Signing Up

  • My Access Code doesn't work.

    An Access Code is an 8-character code that gives you either a discount when signing up for Core Grammar for Lawyers or allows you to activate an account without needing to enter a credit card number.

    If the code you are trying to enter looks like a phone number or a social security number, e.g., 123-45-678, that number is not an Access Code. That number is a Class Code (see below) that adds you to an instructor's class.

  • Have I been charged twice?
    During the Core Grammar for Lawyers purchase process, a temporary authorization charge for $1.00 is placed on your debit or credit card. If you do not complete the purchase section, this authorization is cancelled and should disappear from your debit or or credit card statement within a few days (the exact length of time depends on your bank).

My Account

Lessons, Exercises, and Tests

  • I'm having trouble highlighting in some Exercise questions.

    This is usually a problem with the Internet Explorer browser and the "Zoom" function. If you are not able to click and highlight words when answering highlighter questions, or if the Lesson window appears cut off, please try to reset your browser's zoom setting. In Internet Explorer, you can access the zoom setting through the Tools menu or by pressing the Control button (usually seen on the keyboard as Ctrl) and the 0 (zero) key on the keyboard. You can also simultaneously press Ctrl and + or Ctrl and - to increase or decrease the zoom setting.

    On Macs this process is the same, except instead of pressing the Control button you press the Command button (the keyboard button with ⌘ on it).

  • I can see the Exercise questions, but nothing happens when I click the buttons in the question.

    Please check the supported platforms. If you are using a supported platform and browser and are still having problems, please contact us at support@coregrammar.com

  • The Lesson window appears cut off—I can't get to the next page, or I can't submit an answer to an Exercise question.

    This is usually a problem with the Internet Explorer browser and the "Zoom" function. If you are not able to click and highlight words when answering highlighter questions, or if the Lesson window appears cut off, please try to reset your browser's zoom setting. In Internet Explorer, you can access the zoom setting through the Tools menu or by pressing the Control button (usually seen on the keyboard as Ctrl) and the 0 (zero) key on the keyboard. You can also simultaneously press Ctrl and + or Ctrl and - to increase or decrease the zoom setting.

    On Macs this process is the same, except instead of pressing the Control button you press the Command button (the keyboard button with ⌘ on it).

  • When I try to start a Lesson, nothing happens, or a blank window appears.
    In order to view Lessons, you must be using a supported web browser.

    Desktops and Laptops

    Core Grammar for Lawyers supports the following browsers:

    • Internet Explorer 10 and above on Windows
    • Google Chrome on Mac OS X or Windows
    • Mozilla Firefox on Mac OS X or Windows
    • Safari on Mac OS X

    You must also have Adobe Flash version 10.3 or higher installed (your version is reported as ) . To check your version of Flash, or to upgrade to a newer version, go here: http://www.adobe.com/software/flash/about/.

    Tablets

    Core Grammar for Lawyers supports the following tablet operating systems and browsers:

    • Apple iPads running iOS 7.1 or higher and the Safari browser.
    • Android Tablets running the Android KitKat 4.4 or higher operating system and the Google Chrome browser.
  • I'm answering the Exercise questions at the end of the Lesson but keep getting them wrong.
    Make sure that you follow the instructions for each type of questions. Many questions require you to insert words or punctuation into a sentence and will be marked incorrect if the spacing and placement are not exactly correct. If you need additional help with the question, you may review the Lesson at any time.

Tablet Tips

  • Will Core Grammar for Lawyers work on my Tablet?

    Tablets

    Core Grammar for Lawyers supports the following tablet operating systems and browsers:

    • Apple iPads running iOS 7.1 or higher and the Safari browser.
    • Android Tablets running the Android KitKat 4.4 or higher operating system and the Google Chrome browser.
  • I'm having trouble answering some Exercise questions on my tablet.

    While the exercise questions are the same on the computer and tablet editions of Core Grammar for Lawyers, you will answer some exercise questions slightly differently while using a tablet. Here are a few tips:

    • iPad Users

      When you are asked to insert punctuation marks, first tap in the sentence where the mark should go. You will see a blue insertion cursor appear in the sentence. Once you see this cursor, you maybe find it helpful to tap and hold your finger down over the cursor. A small magnification circle will appear that allows you to precisely move the blue insertion cursor around. Slowly slide your finger in the direction you want the cursor to move. The cursor and the magnification circle follow your finger.

      Picture of iPad Magnification Bubble

      You might also find it helpful to tap the "previous field" or "next field" buttons. These buttons (< and >) are located above the letters on the keyboard in the top-left corner. Using these buttons you can easily move the insertion cursor between words.

      Picture of iPad Keyboard

      You may now type the punctuation using the keyboard or select the proper mark from the Core Grammar palette to the left.

    • Android Users

      When you are asked to insert punctuation marks, first tap in the sentence where the mark should go. You will see a magnification box appear. Tap again within the box to select where the insertion cursor should be. You should now see an insertion cursor in the sentence.

      Image of Android Keyboard

      You may now type the punctuation using the keyboard or select the proper mark from the palette to the left.

  • My on-screen keyboard does not have all the necessary keys.
    You do not ever have to use the keyboard to type special characters. You can always access the necessary punctuation marks (e.g., commas, periods, dashes, etc.) or words through the CGL palette that appears to the left of every exercise question.

    Android Users

    Android Tablets support third-party keyboards. These keyboards may enable you to access more punctuation marks or include a tab key that allows you to move your cursor between words. These keyboards should work with Core Grammar for Lawyers but are not officially supported.

Other

  • Is my computer supported?

    Desktops and Laptops

    Core Grammar for Lawyers supports the following browsers:

    • Internet Explorer 10 and above on Windows
    • Google Chrome on Mac OS X or Windows
    • Mozilla Firefox on Mac OS X or Windows
    • Safari on Mac OS X

    You must also have Adobe Flash version 10.3 or higher installed (your version is reported as ) . To check your version of Flash, or to upgrade to a newer version, go here: http://www.adobe.com/software/flash/about/.

    Tablets

    Core Grammar for Lawyers supports the following tablet operating systems and browsers:

    • Apple iPads running iOS 7.1 or higher and the Safari browser.
    • Android Tablets running the Android KitKat 4.4 or higher operating system and the Google Chrome browser.
  • I'm having a different problem.
    If your question isn't answered here, you may email us at support@coregrammar.com. We aim to respond within two business days. Please be sure to include your name and the email address on your account. If you are having a technical difficulty, please copy and paste the entire contents of the "System Specifics" box (below) into your email.

System Specifications: